GOODS EXPRESS | FAQ

GOODS EXPRESS has various search methods. Please make use of them.

Search from “ITEM LIST” on the top menu.
Search from “ITEM SEARCH” on the TOP page.
Search from “ITEM CATEGORY SEARCH” on the left side.
Search from “ITEM LIST” on the footer.

If you find a product you are interested in, please refer to the product page. You can get a rough estimate of the total cost by “Quick Automatic Estimate”.

Did you find a product that meets your requirements?
If you can’t find what you are looking for, please contact us using the Inquiry Form with your budget, quantity, purpose of use, printing method, and other conditions. Our staff will be happy to assist you.

The delivery date shown on the website and the delivery date before you place an official order are rough estimates. We will inform you of the official delivery date after we receive your order and data submission, and after we confirm the proof images or the prototype.

The official order date is the date when we have confirmed the order details, registered the delivery address, confirmed the Terms and Conditions, and received your payment.

We will send you the proof image (PDF) by Email in about 2 business days after the data is submitted.

No. We do not accept orders for less than the minimum order quantity (MOQ) indicated on this website.

Please see the options for each product.

In principle, payment must be made in advance. Please make payment at the time of data submission.

Yes, we can issue an electronic receipt.

Please download the data for the relevant product from the “Templates for Submission” menu on the upper side of the page. Alternatively, you can download from “Template Download” on each product page.

We recommend using GOODS EXPRESS templates for submission. Any differences in the finished product will not be covered by the warranty if you use another company’s template or your own design data. Please contact us for products for which no template is available.

Please use Illustrator (Ver. CS6 or higher) and save the data in “.ai” format.

“Complete data” is finished, print-ready production data that does not require any modifications. There are essential checkpoints to confirm whether the production data is print-ready for each application. Please check carefully before submitting data.

Please make sure to create design data in CMYK color mode.If the data is submitted in RGB color mode, it will be automatically converted to CMYK color. Since it is converted, there will be a difference between the color on the PC monitor and the color after printing, and the finished product will be dull. This is unavoidable because the color gamut reproduced is different between RGB color and CMYK color. We ask for your understanding.

RGB is called the three primary colors of light. It is called additive color mixing.
The three colors are R (Red), G (Green), and B (Blue), and TV and computer displays are expressed in RGB. CMYK is a coloring method mainly used for printing, that uses the three primary colors of cyan, magenta, and yellow. The more colors are mixed, the darker and closer to black the color becomes. This is called subtractive color mixing. CMYK mode is used for color printing. This is why colors look different on a PC.

It depends on the product and specifications, but in principle, we recommend a size of 2 mm or more. Please download the template for more details.

It depends on the product. Please check the template for details. If the submitted data is incomplete, we will inform you of the need to resubmit the data. Please note that printing discrepancies may occur depending on the product.

Outlining is the process of converting text data into object data. This work is necessary to prevent problems caused by font replacement. Please be sure to submit all text in outline form.

*If you submit the data without outlining the characters, they may be replaced by different fonts or be out of alignment.

Enlarged images may have a lower resolution.Please make sure that the image is created at the optimum resolution for printing.

Path data is an image composed of data such as the coordinates of points and the lines connecting them. Path data has features such as “graphics do not become rough even when scaled up or down,” “deformation processing is easy,” and “beautiful shapes can be drawn easily.

Pantone is a color numbering system that is commonly recognized by overseas factories.
We do not have color samples, but you can check them on the Internet or in commercially available color sample books. When specifying PANTONE colors, please choose from the “PANTONE Solid Coated Series”. PANTONE XXXXC, PANTONE○○○○C, etc. will have a “C” at the end. (The “○” is a 3 or 4-digit number.)

The file name of the design data must be 8 single-byte alphanumeric characters and must include an extension. (eps/tif/ai/…). Please do not use file names that contain hiragana, katakana, or kanji characters, as they will be garbled.

We will check the submitted data to see if it can be manufactured. We do not check for design errors such as character errors or design mistakes. Please check carefully before submitting data.

Slight changes may occur due to the settings of the equipment used in the production of the product, individual differences in the printing machine, and other factors. Please understand that we may not be able to accept requests regarding exact color tones.

Illustrator pass data is required for submission to the factory. If you only have JPG data, you cannot submit it to the factory. If it is difficult to create the data in Illustrator, we can provide a design service on your behalf. The cost will vary depending on the design, but will start from 5,000 yen. (In the case of a simple text and layout production service). If you provide us with images or materials of your design, we will confirm the cost of designing on your behalf.

Please refer to the “About Submission” section of the “User’s Guide.

We always ask our customers to check the proof image (PDF or jpg) before receiving mass production instructions. If there are any corrections or replacements, please re-submit the data. We will create the proof image again, and we will inform you of the delivery date again after confirming the proof image after re-submission.

Yes, you can re-submit or modify the data until we receive your instructions for mass production after the proof data is confirmed or after the prototype is confirmed. We will create the proof images again, so please be aware of the change in delivery time. Cancellation after confirmation of the proof data will incur a cancellation fee. Also, re-submission or cancellation is not possible after mass production instructions have been given. The full amount of the product price will be charged even in the case of cancellation.

Cancellation after confirmation of the configuration data will incur a cancellation fee. Cancellation is not possible after mass production has been ordered. In case of cancellation, the full amount of the product will be charged.

Changes to an order after the configuration data has been confirmed will incur a cancellation fee. Also, once mass production has been ordered, order details cannot be changed. If you wish to change the contents of an order, the full amount of the product will be charged.

The price list on this website is for reference only. Prices may differ from those shown due to exchange rate fluctuations, complex specifications, etc.

For most products, we can provide photo confirmation and physical confirmation of prototypes, but there is an additional charge for this service. Please inquire for each product. Also, if you need to change the design after confirming the prototype, there will be an additional charge and delivery time.

It is possible to finish earlier than the basic production period depending on the product. If you have decided on the product and specifications, please contact us for the delivery date.